A Re-managed Heart in Retail Change Essay Example | Topics and Well Written Essays - 1500 words

A Re-managed Heart in Retail Change - Essay Example There are several internal and external factors like the cultural change, technological changes, social behavior and economical changes often influence in the change of organization behavior. Influence of external environment on the organizational behavior of food retailers like Stox Stores In this report we can see the food retailers like Stox Stores needs to change their business practices and organization behavior due to the change in technological development and also because of the social changes that occurs externally from time to time. The use of technology helps the competitors’ to providing better productivity and at a low cost. New products are developed at a shorter time and also at low cost which in turn increase demand for the product. To compete in this situation the organizational changes are required in the field of technology to meet the demand of the customers. The changes in the pattern of consumer behavior also lead to changes in technology for the food ret ailers. Various online stores with the facility of home delivery attracts customer in this busy world (Bakan et. al, n.d. p.8). Another important factor affecting the organizational behaviors’ is the social factor. The behaviors of the customer are changing with time with the change in their lifestyle. Companies need to be more customers centric these days to meet the demand of the customers. Society is more concerned today with the type of services they get from the company. The retail chains are required to manage their operations thinking about the demands of the market. Better service from the company, increase customer loyalty, reputation of the company which in turn increases the market share of the company. The customer centric approach is the modern trend in business process. The services provided by the company should satisfy the needs in respect of customer care, pricing and also the availability. In food retailer industry the management should be smooth so that the customers don’t face any problem while buying and check out process. Cutting queuing time as well as handling the shelf is the major aspects companies should look upon very carefully with proper management and staffing (Lamp, Hair & McDaniel, 2011, p. 105). Relationship between organizational culture and organizational development can influence the way change is managed Organization development is about knowing a system and the people associated with it and then to plan for the development and changes of the organization for growth and better relationship. Organization development practitioners improve the effectiveness of the organization by applying their knowledge on different disciplines (Human Dimension, n.d.). On the other hand the organizational culture is about the personality of the company. It comprises of the firm’s values, norms and assumption of the members and their behaviors’. It’s very difficult to isolate what is culture in an organizati on but every employee knows what is right and wrong for the organizational culture in practice. It can be taken as systems of practices which are carried out in